Questions

Questions buyers ask.

Plain answers on the contract, testing, shipping and what stays with you. Where an answer depends on your order, your quote states it.

Contract and price

Who is my contract with?

Your quote and contract name the contracting party before you approve the order. Either way, one AgriBuying team runs your order from requirement to handover.

How does AgriBuying earn its money?

How we are paid for the service is stated on your quote, before you approve the order.

Which delivery terms do you offer?

Within India, ex-works or delivered to your warehouse or factory. For export, FOB, CFR, CIF and DAP under Incoterms 2020. The Pricing and terms page shows which of the managed stages each term includes. If you are not sure which suits you, we will advise.

What does the quote include, and how long does it hold?

Every quote covers the goods to your specification, quality testing, and the certificates and documents your order needs. Transport, insurance and delivery are added according to the delivery term — by road or rail within India, by sea for export. Within India, the quote shows the GST that applies. The date until which it holds is written on it.

How do I pay?

The payment method, currency and any advance are stated on your quote and agreed before you approve the order.

Is there a minimum order?

The minimum is stated per product, with your quote. Tell us the quantity you need and we will say whether it can be sourced.

Quality and testing

How are lots tested?

Each lot is sampled by an independent laboratory or inspection agency, not the supplier, and analysed at an ISO/IEC 17025-accredited laboratory against your specification and the limits of your destination market. You read the certificate of analysis and approve before we load.

What happens if a lot fails before shipment?

It is not loaded. A lot that fails the agreed specification at pre-shipment testing does not ship.

What happens if cargo arrives damaged or off-specification?

Loss or damage in transit is a claim on the cargo insurance. A quality claim is raised with us: what triggers it, the remedy, the window for raising it and who to contact are written into your contract.

Can I see the facility certificates, or audit the supplier?

Food-safety certificates are held by the processing facility. We tell you which facility, which scheme and which certificate number, and send the copy with your quote. If you need to audit the facility, say so in your requirement and we will confirm what is possible.

Can you supply organic, halal or kosher goods?

Where a certified facility is available. These are product and lot claims: the certificate belongs to the facility or the lot, and we state its holder with your quote.

Do you send samples?

Ask for a sample in your requirement. Whether one is available, and on what terms, is confirmed with your quote.

Shipping and documents

Do you deliver within India?

Yes. We deliver by road or rail to your warehouse or factory anywhere in India, with a GST tax invoice and an e-way bill, or you can collect at origin. Ocean freight is only for export orders.

Which documents arrive, and when?

The specification and the facility certificate come with your quote, and the certificate of analysis before loading, for your approval. Within India, the GST tax invoice, e-way bill and transporter's receipt come at dispatch. For export, the export certificates, commercial invoice, packing list and insurance certificate come at shipment, and the bill of lading after the vessel sails. The Quality and documents page lists each one and who issues it.

What stays my responsibility?

Within India, your own FSSAI licence or registration, and how you store, use or resell the goods. For export, you remain the importer of record: import clearance, duties, taxes and any pre-notification to your authorities stay with you or your broker. We supply the documents your file needs.

What does the cargo insurance cover?

Within India, the goods can be insured in transit to your door. For export under CIF, we arrange cover for the voyage. The insurer, the cover, the insured value and who files a claim are written on your quote.

How do I follow my order?

You receive each record as it is issued, and an update at each of the eight stages, by email.

How long does an order take?

Your quote states the expected dates for your order, by product and destination.

Working with us

Where do you source from, and who do you sell to?

We source from producers and processors in India, for business buyers in India and abroad: food manufacturers, processors, packers, wholesalers, importers and distributors.

Can you source a product that is not listed?

Often, yes. Send the specification and we will tell you whether we can source it.

How do I know a message or invoice is really from AgriBuying?

We write only from @agribuying.com addresses and never change bank details by email or message. If anything looks wrong, write to contact@agribuying.com before you act on it.

I am a producer or processor. How do I supply AgriBuying?

Write to contact@agribuying.com with your products, capacity and the certificates your facility holds.

Still have a question?

Put it in your requirement, or write to contact@agribuying.com. A named person replies by email.

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